Shipping and return policies for Secret Records
- Return Policy
NO RETURNS OR REFUNDS! All orders come with a tracking number and once it leaves my house I am no longer responsible in any way. I use brand new LP mailers, brand new LP filler pads, and high quality, strong packing tape. I love records and pack them with care. If your record arrives with some tiny crease or insignificant mark that is just tough luck. Sometimes new vinyl has lines or marks inside the vinyl that do not effect play. Live with it. We do not care about flippers or extreme OCD collectors. If you want to pay extra for insurance that is up to you. OVERSEAS people can ask for insurance but understand that if I'm insuring a record for $50 then the declared value on the customs form will be $50 and you will have to pay more taxes. In the ultra rare situation that we screwed something up or sent you the wrong thing just let us know and we will make it right. If anything has any SIGNIFICANT damage please take a pic and email us. All records are shipped outside the jackets with bubble wrap and cardboard filler pads. We do not take special packing requests. ORDER AT YOUR OWN RISK.
My shipping prices include new record mailers, bubble wrap, filler pads. I am not responsible for any lost or damaged records. Shop at a local store and don't worry about it. Secret Records releases (Renaldo & The Loaf, The Residents, Zebras, Snakefinger, Logan 5, etc) are available through Revolver / Midheaven and your local shop can order them for you. UPDATE. Cargo Records is now distributing our releases in the UK.